|We try to do everything in our power to make your purchase of Capital Crestings a pleasant experience.
When you call, please be advised that we do not have voice mail or endless commercial messages, just real people. Occasionally, if our phones are particularly busy, or if you have a technical question beyond the skills of our customer service staff, we may take your name and number and ask to call you back. We always try to return your call as quickly as possible.
We try to expedite your order and answer your questions in a friendly, intelligent manner.
We welcome your suggestions and comments.
All orders require a fifty percent non-refundable deposit. This deposit may be paid by personal or company check, wire transfer, or it may be charged to your Mastercard, Visa or Discover. Internatinal orders and orders over $10,000.00 may be subject to different terms and payment methods..
The balance of your order must be paid by wire transfer, Visa, MasterCard or Discover at the time of shipment. Personal or business checks will only be accepted for final payment but are subject to a collection delay.
Sales Taxes must be charged to all Pennsylvania customers and on orders picked up at our facility in Milford, Pennsylvania.
To order by mail: Simply print out our order form, and the Capital Cresting style sheet that you are interested in, then completely fill in all blanks. Lastly, take both of the pages, along with your check (if you are sending one) made payable to ARCHITECTURAL IRON COMPANY, and mail it to us at:
ARCHITECTURAL IRON COMPANY
To get your Capital Crestings into the manufacturing process as soon as possible, print-out out the order form and the style sheet that you have chosen. Fill them both out completely and then fax the order to us at (570) 296-4766 along with the required Visa or Mastercard information.
e will charge your deposit when we receive your fax. This will enter your order into our production schedule. However, you MUST send the completed Capital Cresting style sheet to us by mail prior to the shipment of your order.
elephone orders are accepted from 8:00 A.M. until 4:30 P.M. EST, Monday - Friday at 1-800-442-4766 or 1-570-296-7722. We will be happy to process your order and get your Capital Crestings underway. As above however, we still need to receive your completed style sheet by mail prior to your order being shipped.
samples (which are not full panels) of all Capital Cresting styles are
available for a charge of $25.00 per sample. The charge for samples
is applied as a credit to your order for Capital Crestings if you place
an order within 60 days. Accordingly, we do not offer refunds or exchanges
for orders. Of course, we will, upon timely notice, replace any merchandise
which is defective in materials or workmanship. No other warranty is
expressed or implied. All damages other than replacement of defective
merchandise are excluded, including consequential damage or loss.
Most orders are shipped within two weeks of receipt.
Depending on the size and weight of your order, we will ship it by Federal Express or one of several common carriers.
Damages in transit are the responsibility of the carrier, so in the unlikely event you should receive a damaged shipment, save all packing materials and notify the carrier promptly.
Cresting samples are shipped at $9.00 for the first, and $4.00 for each additional sample.
PLEASE NOTE that we frequently ship from Pennsylvania to California, Washington, Oregon, and Hawaii and have yet to experience a problem in shipping.
We are frequently asked to reproduce crestings that you may already have. This can be done quite economically from an existing original, a tracing of that original, or if neither of those are available, from a clear head-on photograph.
Another frequent request is for one of our "stock" designs in this brochure, but at a different height. This is very easily done.
If one of our Capitial Cresting designs doesn't meet your needs, please inquire about a custom or customized product. The pricing is more reasonable than you might think!
For more information:
Web Home Page: http://www.architecturaliron.com
Toll Free: 800-442-IRON/4766